Create Network giving 530 error

[rohitpals]

Hi All,

CloudStack: v4.20.1.0
Hypervisor: KVM

When we try to create a Network, we are getting "Request failed. (530)" Error on the UI and not much logs related to it.

Steps:

1. Go to Network
2. Click on Guest Networks
3. Click Add Network
4. Fill the required details
5. Try to select the "Network Offering", the Drop down Shows Empty
6. And the UI Shows "Request failed. (530)" error

[boring-cyborg[bot]]

Thanks for opening your first issue here! Be sure to follow the issue template!

[weizhouapache]

@rohitpals
any error in management-server.log ?

[DaanHoogland]

also please specify your topology (standard install for this version works as expected)

[rahul96-oss]

Please find the Management logs

2025-12-25 09:46:32,336 DEBUG [o.a.c.r.ApiRateLimitServiceImpl] (qtp170949260-2131:[ctx-7465e22e, ctx-09bccec0]) (logid:f3cf1a37) API rate limiting is disabled. We will not use ApiRateLimitService.
2025-12-25 09:46:32,504 ERROR [c.c.a.ApiServer] (qtp170949260-2131:[ctx-7465e22e, ctx-09bccec0]) (logid:f3cf1a37) unhandled exception executing api command: [Ljava.lang.String;@42c5e0fa java.lang.NullPointerException
at java.base/java.util.Objects.requireNonNull(Objects.java:209)
at com.cloud.network.NetworkModelImpl.isProviderEnabledInPhysicalNetwork(NetworkModelImpl.java:1404)
at com.cloud.network.NetworkModelImpl.areServicesEnabledInZone(NetworkModelImpl.java:1605)
at com.cloud.configuration.ConfigurationManagerImpl.searchForNetworkOfferings(ConfigurationManagerImpl.java:7393)
at jdk.internal.reflect.GeneratedMethodAccessor1333.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:569)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:344)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:198)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:163)
at org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:97)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:215)
at jdk.proxy3/jdk.proxy3.$Proxy149.searchForNetworkOfferings(Unknown Source)
at org.apache.cloudstack.api.command.user.network.ListNetworkOfferingsCmd.execute(ListNetworkOfferingsCmd.java:202)
at com.cloud.api.ApiDispatcher.dispatch(ApiDispatcher.java:173)
at com.cloud.api.ApiServer.queueCommand(ApiServer.java:830)
at com.cloud.api.ApiServer.handleRequest(ApiServer.java:654)
at com.cloud.api.ApiServlet.processRequestInContext(ApiServlet.java:351)
at com.cloud.api.ApiServlet$1.run(ApiServlet.java:154)
at org.apache.cloudstack.managed.context.impl.DefaultManagedContext$1.call(DefaultManagedContext.java:56)
at org.apache.cloudstack.managed.context.impl.DefaultManagedContext.callWithContext(DefaultManagedContext.java:103)
at org.apache.cloudstack.managed.context.impl.DefaultManagedContext.runWithContext(DefaultManagedContext.java:53)
at com.cloud.api.ApiServlet.processRequest(ApiServlet.java:151)
at com.cloud.api.ApiServlet.doGet(ApiServlet.java:105)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:645)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:750)
at org.eclipse.jetty.servlet.ServletHolder$NotAsync.service(ServletHolder.java:1450)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:799)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:554)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:600)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:235)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1624)
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:233)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1440)
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:188)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:505)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1594)
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:186)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1355)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.handler.gzip.GzipHandler.handle(GzipHandler.java:772)
at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:146)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
at org.eclipse.jetty.server.Server.handle(Server.java:516)
at org.eclipse.jetty.server.HttpChannel.lambda$handle$1(HttpChannel.java:487)
at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:732)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:479)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:277)
at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:311)
at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:105)
at org.eclipse.jetty.io.ChannelEndPoint$1.run(ChannelEndPoint.java:104)
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:338)
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:315)
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:173)
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:131)
at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:409)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:883)
at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1034)
at java.base/java.lang.Thread.run(Thread.java:840)

2025-12-25 09:46:32,506 DEBUG [c.c.a.ApiServlet] (qtp170949260-2131:[ctx-7465e22e, ctx-09bccec0]) (logid:f3cf1a37) ===END=== 10.50.100.65 -- GET zoneid=01bcc4fc-0d80-42c8-80dd-6f3be4b16614&guestiptype=Isolated&state=Enabled&domainid=c2ff88ae-09b1-11ed-9274-2e2f4a4bbbef&command=listNetworkOfferings&response=json&sessionkey=uY1aRw6ZigYWOs32YfFjRBU-WiU